Koh-E-Gem

Koh-E-Gem – Zayan Clothing UK

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TERMS & Conditions OVERVIEW This website is operated by Seen Premium Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Zayan Clothing. Zayan Clothing offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms and Conditions of this agreement, you may not access the website or use any services. Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the website following any updates constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws). You must not transmit any viruses, malware, or destructive code. A breach of any of the Terms will result in immediate termination of your access to our Services. SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission from us. Headings are included for convenience only and do not affect the Terms. SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS If you send submissions (ideas, suggestions, proposals, reviews, etc.), you agree that we may edit, copy, publish, distribute or use them without restriction or compensation. We are not obligated to maintain comments in confidence, pay compensation, or respond. We may remove content that is unlawful, offensive, defamatory, obscene, or violates intellectual property rights. You are solely responsible for the accuracy and legality of your comments. SECTION 10 – PERSONAL INFORMATION Your submission of personal information is governed by our Privacy Policy, available on our website. SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, shipping charges, promotions or availability. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate at any time without prior notice. We are not obligated to update information unless required by law. SECTION 12 – PROHIBITED USES You are prohibited from using the site: For unlawful purposes To violate regulations or laws To infringe intellectual property rights To harass, abuse, discriminate or defame To submit false information To upload malicious code To collect personal information unlawfully To spam, scrape, or hack To interfere with security features We reserve the right to terminate use of the Service for violations. SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee uninterrupted, secure, or error-free service. All products and services are provided “as is” and “as available” without warranties of any kind. Zayan Clothing Ltd, including its directors, employees, affiliates and service providers, shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from use of our Service or products. Where liability limitations are restricted by law, our liability shall be limited to the maximum extent permitted by law. SECTION 14 – INDEMNIFICATION You agree to indemnify and hold harmless Zayan Clothing Ltd, its directors, employees, affiliates and partners from any claim arising from your breach of these Terms or violation of any law or third-party rights. SECTION 15 – SEVERABILITY If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain valid and enforceable. SECTION 16 – TERMINATION These Terms remain effective unless terminated by you or us. We may terminate access without notice if you fail to comply with these Terms. Obligations and liabilities incurred prior to termination shall survive termination. SECTION 17 – ENTIRE AGREEMENT These Terms constitute the entire agreement between you and Zayan Clothing Ltd regarding use of the Service and supersede prior agreements. Any ambiguities shall not be construed against the drafting party. SECTION 18 – GOVERNING LAW These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. SECTION 19 – CHANGES TO TERMS OF SERVICE We reserve the right to update or modify these Terms at any time. Continued use of the website after changes constitutes acceptance. SECTION 20 – PRODUCT AVAILABILITY NOTICE At Zayan Clothing, we may source certain products from brand outlets, authorized retailers, or stockists to offer a wide range of products. If an item becomes unavailable after your order is placed, we will notify you within 7 business days. You may then choose: An alternative product, or A full refund Exchange orders will be processed with priority. We recommend confirming availability before placing your order if delivery time is critical. SECTION 21 – URGENT ORDERS Orders marked as “urgent” (delivery within 15 days or less) are processed immediately. Due to expedited processing, cancellations, modifications, or refunds are not permitted once placed. By placing an urgent order, you agree to this policy. SECTION 22 – SPECIAL INSTRUCTIONS & CUSTOMIZATION Customers must clearly communicate custom requests at checkout using the “Order Notes” box. If missed, contact us immediately via WhatsApp or email with your order number. Please note: Orders are fulfilled based on checkout information. Requests made after processing begins may not be accommodated. We are not responsible for uncommunicated instructions. SECTION 23 – PRODUCT DESCRIPTIONS & LIABILITY DISCLAIMER Product descriptions and specifications may be sourced from manufacturers or suppliers. While we aim for accuracy, Zayan Clothing Ltd does not guarantee that all descriptions are error-free. We are not liable for discrepancies between product descriptions and received items. Customers are encouraged to contact us before ordering if clarification is needed. SECTION 24 – CONTACT INFORMATION Questions about the Terms of Service should be sent to: 📧 support@zayanclothing.com

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